Frequently Asked Questions
Assistance and Information for Your Lanvin Experience
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy for online purchases?
We accept returns within 14 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact. Please use the prepaid return label included in your parcel.
Which payment methods do you accept?
Lanvin accepts a variety of secure payment methods including Visa, Mastercard, American Express, PayPal, and Apple Pay. Local payment options may also be available depending on your shipping destination.
Are all items sold on the website authentic?
Yes, every product sold on the official Lanvin website is guaranteed to be authentic. Each item is crafted with the highest quality materials and undergoes rigorous quality control before shipment.
Do you offer international shipping?
Lanvin ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that duties and taxes are included for most regions.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we process orders immediately. Therefore, we are unable to modify or cancel an order once it has been confirmed. You may, however, return the items once they have been delivered.